Homeowner and Renter Complaints about the Restore Louisiana program managed by LA OCD-DRU can be sent to ocd@la.gov

FAQ#: 171 published 10-2-2019

Any resident of the state of Louisiana that would like to file a formal complaint about the Restore Louisiana Homeowners Program should do so and use the following physical address to mail your compliant(s) and the email address to email your compliant(s).

Office of Community Development – Disaster Recovery Unit
Email Address: ocd@la.gov (OCD-DRU)

Send by Postal Mail: 

Office of Community Development – Disaster Recovery Unit
P.O. Box 94095 Baton Rouge, LA 70804-9095
ATTN: Executive Director

The OCD-DRU should response within 15 working days of the receipt of your complaint. 

The OCD-DRU is required to follow the Citizen Complaint Procedure that is detailed in Section 2 of the states Administrative Manual. 

Resource Link Section_2_v3.8.pdf.

If you have any questions about Section 2 of the Administrators manual or any part of the 200+ page manual please email the administrative team of the OCD-DRU for clarification. 

Administrative Manual Questions: AdminManualQuestions@la.gov 

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